Keep Customers Happy – How To Meet Revenue Numbers By Not Losing Business

Keep Customers Happy – How To Meet Revenue Numbers By Not Losing Business

The reality was staring me right in the face, as I peered at our Year on Year sales numbers.
I was seeing more GROWTH from EXISTING customers … than I was from closing NEW customers.
Not surprising for a mature product line
But hold your horses !
What about that brand spanking new product line that you just launched?
What about Start-up businesses getting off the ground?
Should they first focus on retention or upon closing new customers?
You see, there’s a shift in your sales and marketing approach that you need to make.
Indeed, a Bain & Co. and Harvard Business Review study estimates a 5% increase in retention results in 25% – 100% increase in profits
The answer is that you need to ingrain a customer retention program in your day to day operations and do it as quickly as possible, at the SAME time that you are growing your new customer base.

How You Are Using Your Website Is Completely Wrong

How You Are Using Your Website Is Completely Wrong

You are at a trade show event.
Sales person #1 is just handing out brochures to passers by.
Expert Sales person #2 chats with each prospect to find out what they need the most … and then escorts them to a team member who can help them.
Who do you think will make more money?
Sales person #2 right?
Yet, if you are like 95% of companies, your website is like Sales Person #1
The good news – You can turn your website into your best sales person 24/7 by adding a simple online funnel to it